Return, Cancellation and Refund Policy

1. Returns & Cancellations
Orders cannot be canceled once the payment is done and they have been shipped.
Returns are accepted only if the product is defective, damaged, or incorrect.

2. Return Process
Opening video is must , Customers must report any defective or incorrect product within 2 Day of delivery.
To request a return, email us at thetoffeebag@gmail.com with order details and photos of the product.
Returns must be shipped back to our office at the customer's expense unless the issue is due to our error.

3. Replacements
Replacement items will be delivered within 5-7 business days, subject to stock availability.