Terms Of Service

1. Introduction
Welcome to The Toffee Bag by MITRAS! By accessing and using our website and services, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our services.

2. Products & Services
We specialize in bags of various types, including:
Handbags
Backpacks
Tote bags
Travel bags
Custom-designed bags
All orders are subject to availability, and we reserve the right to refuse service to anyone for any reason.

3. Order Placement & Payment
Orders can be placed via our website, email, phone, or WhatsApp.
Payments must be made in full before order processing.
We accept payments via credit/debit cards, UPI, net banking, and digital wallets.
Orders will be processed only after successful payment.

4. Product Descriptions & Customization
We ensure all product descriptions and images are as accurate as possible.
Minor variations in color and texture may occur due to differences in screen displays and natural materials.
Custom-designed bags will require customer approval before production begins.

5. Pricing & Taxes
All prices are inclusive of applicable taxes unless stated otherwise.
Prices are subject to change without prior notice.
Promotional discounts, if available, will be applied at the time of purchase.

6. Delivery & Shipping
Orders will be shipped via reliable courier partners.
Estimated delivery times are provided at checkout but may vary due to unforeseen circumstances.
We are not responsible for delays caused by third-party courier services.

7. Intellectual Property Rights
All designs, product images, and content on our website are the property of The Toffee Bag.
Customers must ensure they have the legal rights to use any uploaded content for custom orders.

8. Limitation of Liability
We are not responsible for damages caused due to:
Customer misuse of products.
Delays in delivery due to courier issues.
Slight variations in color, size, or texture.
Our liability is limited to replacing the item or issuing a refund as per our Return & Refund Policy.

9. Cancellation & Refunds
Orders cannot be canceled once they have been shipped.
Refunds will be processed only for damaged or incorrect items (refer to our Return & Refund Policy).

10. Governing Law
These Terms & Conditions are governed by the laws of India, and any disputes shall be settled in the courts of Coimbatore, Tamil Nadu.